Change of Mind

We do not offer refunds, exchanges or returns for change of mind purchases.

Please carefully review all product descriptions, specifications and images before placing your order.

Defective or Damaged Products

If your Austray Beach PRO 600 arrives damaged, defective, or develops a manufacturing fault, please contact us within 7 days of receiving your order.

To assess your claim, we may request:

• Your order number
• Photos or videos of the issue
• A description of the fault

If the product is confirmed to have a manufacturing defect, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include:

• Replacement parts
• Product repair
• Product replacement
• Refund (where applicable)

Please carefully review all product descriptions, specifications and images before placing your order.

Return Shipping Costs

Customers are responsible for all costs associated with returning products to Austray Beach Tennis, including shipping, packaging and insurance costs.

We strongly recommend using a tracked shipping service, as we are not responsible for items lost or damaged during return transit.

Exclusions

This policy does not cover:

• Normal wear and tear
• Damage caused by misuse, neglect, improper assembly or incorrect storage
• Damage caused by extreme weather conditions or environmental exposure
• Unauthorized modifications or repairs
• Commercial or rental use beyond the product's intended purpose

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

Contact Us

For all return and warranty enquiries, please contact:

Melbourne Beach Tennis
melbournebeachtennis@gmail.com
+61 494 592 302